酒店常用英语

基本要求：

多听；多问；多说；使用正式英语；不要使用俚语；不要说”I don’t know；眼神使用（说话的时候眼睛要看着对方）适度点头和附和，并配合诚挚、体贴的表情；注意称呼.

第一章 日常用语

Topic 1 欢迎问候语

1． How are you (doing)?/ Good morning/afternoon/evening!

2． We are glad to have you here !

3． I hope you’ll enjoy yourself here!

Topic 2 感谢应答语

1. It’s my pleasure!/I’m glad to serve you ./I’m at your service(乐意为您效劳)

2 .Thank you for telling us about it./Thank for your advice.

3． That’s all right./Don’t mention it./Oh,you flatter me.

4． It’s very kind of you !/Thanks for the thouble.

Topic 3 征询语

1． I beg your pardon ？您能再说一遍吗

2． What can I do for you ?

3．Would you like to leave a message ?

Topic 4 致歉语

1． Pardon me for interrupting.对不起打扰你们了

2．Please excuse me for coming so late.

3.I’m sorry to trouble you.

4．I’m awfully sorry.我感到十分的抱歉

5 Sorry,I still don’t understand what you said .

6 I’m sorry to have kept you waitting.

7 Sorry,I’ll let you know when I make sure of it.

8 There could have been a mistake,I do apologize.

9 I’m afraid I’ve taken up too much of your time.

Topic 5 提醒语

1 Please don’t leave anything behind.

2 Mind your step.请走好

3 After you 你先请。

Topic 6 祝愿语

1 Welcome to come here again,goodbye.

2 May you succeed!

3 We all look forward to serving you again.

Topic 7 方向表达用语

1 It will be your right side.

2 This way ,please.

3 How can I get to the …….?

第二章 前厅常用语

Topic 1预定服务用语

1 May I have the room type,please?/What kind of room would you like to reserve?

——We have standard,superior,deluxe,execuiverooms. There is also one presidential suite as well.Furthermore,we have a floor of non-smoking rooms,and we also have some connecting rooms.

2 How about your hotel’s facilities?请问贵酒店有什么设施

3 Does your hotel have a transfer service from airport to hotel free of charge?

-----贵酒店有无接机服务？

4 All rooms are unavailable.

5 Could you hold on for a moment please?I’ll check our room availabilities(房态) for those days./Just a minute ,please.I’ll check our booking situation.

6 I’m sorry,we have no record of a reservation for that date.(预定记录)

7 Your reservation is temporary and it will be cancelled if you don’t arrive before 6：00pm on that day.您的预定是暂时的。如果那天下午6点前不到，我们将会取消您的预定。

7 What time will the guest be arriving?客概什么时候到酒店？

8 How long will you stay in our hotel ? / When was the reservation made?

9. let me repeat your reservation to ensure it is correct.

10.If arrival time is not stated,a reserverd room will be hold untill 6:00pm.

11 Who is the reservation for ?请问是哪一位客人的预定

12 Can I reconfirm the reservation ?A superior room ,for Mr.Smith on the 5th Oct.My name is ** ,if you have any questions please contact us .Thank you for calling!

13 If you make a guaranted reservation,we can hold the room overnight.Would you like to make a guaranted reservation by credit card ？