TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Standard Forms 任务: 标准表格
Code序号: OH-SM-RM-A003
Objectives: At the end of this session, each trainee will be able to ensure business arrangements are properly documented and special arrangement are submitted for approval in an efficient manner.
目的: 课程结束后，每个学员将确保能够对所有商务活动安排进行文字处理 特殊情况要提交上级批准。
Standard: Follow up S& P 标准: 参照标准和程序
Resources: LCD, Standards form example, Flipchart, Whiteboard 培训器材: LCD，标准表格样本，翻转展示板，白板
Method 培训方式 Question 提问 Introduction And explanation F/C 介绍和解释 Lecture use LCD 运用LCD讲解 Training Steps 培训步骤 Does any one know which kind of form will be used in sales department? 谁知道在销售部将用到那些表格？F/C (1) FIT Bookings 散客预订单 Group Bookings 团队预订单 Loss Business report 丢失生意报告 Request for function space 多功能厅使用单 VIP Reservation Request 贵宾申请表 Complimentary/ Upgrade Request 免费房及升级申请表 Special Room amenities/set-up Request 特殊房间用品及摆放申请表 Contract/Special Rate Authorization 合同及特殊价格协议书 Sales Call Report 销售报告 Entertainment Request Form 宴请申请单 Expense Account Form 费用报销单 Art Work Job Request 美工工作单 Show steps on prepared LCD, explain reason for each step, ask trainees to comment and question on each step. 将所有程序的主要内容逐条讲解，在讲解过程中要不时请学员发表建议并提问。 Note: Different types of forms will be used to serve different purposes and functions. Time 时间 15 minutes 15 minutes
Buzz group 分组讨论 Practice 练习 Summary 总结 提示： 不同类型的表格将用于不同的目的和功能。 This course should be divided two parts: 本课程分为两部分： What is basically standard forms of sales department? ( Review Flip chart 1 ) 什么是销售部的基本的表格？ How do we use these standard forms? 如何使用标准表格？ How do we use these standard forms? 如何使用这些标准表格？ All answers will writing in whiteboard and correct. 将所有的答案写在白板上然后选择正确的。 Show all the example of the standard forms and ask trainees to fill out. 展示所有的表格样本然后让学员填写。 Review all the key points 回顾所有的要点 Ask question and have participant explain the standard and its importance. Summarize critique points applicable to entire group。 提问并请参与者解释标准及其重要性。 总结评估过程中对课程有用的要点。 Note: All standard must be signed by original person before send out. 提示：所有标准表格在发出去之前必须有签字。 10 minutes 5 minutes 5 minutes Total 45 minutes