Training Steps

培训步骤

Show “ W.I.F.M” (Objectives)

显示课程目的

Prologue: As a Reservations Sales Agent understanding how to check rate information using Oprea is also a very important things.

开场白： 作为一名预订部销售文员懂得如何用Oprea查询价格同样是非常重要的一件事。

So the objectives of this session is: …(Refer to Objectives of this TAO)

今天这堂课的目的是：（参考标准与程序〕

The main content of this course should be: 这节课的主要内容是：

Procedure of rate quoting and how to check rate information in Oprea        报价的程序及如何使用Oprea查询价格。

Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step.

将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。

Demonstrate how to check rate information using Oprea.

Show each step. After demonstration. Refer back to flipchart and review / discuss each step.

用Oprea展示如何用F5查询价格信息，讲解步骤，作展示之后，回顾白板纸上的内容，并讨论每一个步骤。

Each trainee practices.

 每一个学员练习.

According the procedure.

按照程序。

Review Key Points:

回顾要点：

1. Ask questions and have participant explain the standard and its importance.

       提问并请参与者解释标准及其重要性

2. Summarize critique points applicable to entire group

       总结评估过程中对整组有用的要点

3. Reinforce and discuss the point:

       加强并讨论以下要点：

• Only rack and package rate will be discussed over the phone.

       在电话上只允许谈论全价和包价

• At no time will group and travel agent rates are given over the phone to callers.

       在电话上不可告诉来电者团队何旅行社

        的价格。