A HOTEL

XXX大酒店

TRAINING ACTIVITY OUTLINE

培训活动纲要

Task:Blacklist

任务:黑名单

Code序号:RM-RES-P040

Objectives:At the end of this session Reservation Sales associates will be aware of

those individuals, parties, companies or entities that are considered undesirable and may jeopardize the interest or cause loss to the hotel know how to handle this situation and familiar the reason why they are on the blacklist.

目的:课程结束的时候预订部销售文员应知晓某些个人，团体和个人

被认为是不受欢迎，可能会损坏酒店利益，并知道如何处理这种

情况和为什么他们在黑名单上。

Standard ：Reservation Sales associates will be constantly advised by the Credit Manager of those individuals, parties, companies or entities that are considered undesirable.

1. Upon approval by the General Manager, Director of Sales & Marketing and the Financial Controller, the Credit Manager will produce and maintain a current list of those undesirable individuals, parties, companies and entities. The most updated list will be copied to Reservation Sales Department periodically.
2. Those on the list will be designated as such in the special field of the guest profile in Fidelio by the Credit Manager only. Acceptance of reservation requests for and from the listed will be subject to approval by the Hotel Manager or the General Manager.

标准:信贷经理会将不受欢迎的个人，团体，公司和实体的名单及时有效地

通知预订部销售文员。

1. 在得到总经理，市场营销总监和财务总监的批准后，信贷经理会列一份关于不受欢迎个人，团体，公司和实体的名单，并且定期将最新的名单发给预订部。
2. 所有出现在名单上的个人，团体和公司会被信贷经理在Fidelio客人或公司档案的特殊备注中注明。所有名单上的个人或团体若有预订要求，在接受之前应先得到总经理或饭店经理的批准。

Resources:Flip Charter, Handout, computer with Oprea terminal.

培训器材:白板，白板纸，培训资料，电脑。